4000 Issus has been resolved JAMB urges Candidates to use its ticketing platform for complaints
The Joint Admissions and Matriculation Board (JAMB) has revealed that it has taken advantage of its online ticketing system to address candidate inquiries and complaints during closing. According to the board, more than 4,000 cases were resolved without any physical contact between staff and candidates within 24 hours of receiving the complaints.
Dr. Fabian in the JAMB weekly newsletter says that all a complainant or applicant needs to do is visit support.jamb.gov.ng to file their complaints and they will be assigned a number to make it easier to follow up on the complaint in case the Complaint is not addressed at all or is satisfactorily addressed. However, he stated that it is rare that complaints are not addressed as all fines are subject to additional scrutiny by higher authorities, “he said.
Benjamin said the ticketing platform helps stakeholder safety by adhering to social distancing protocols even before it was adopted globally.
He said it creates transparency and gives the board the opportunity to track down not only the official who resolved the complaint, but also the time necessary to do so.
In addition, the system is provided with a reporting or alarm system that alerts the Registrar / Executive Director about the status of any ticket collected and the actions taken in this regard, as well as the actors involved.
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